IPKO is one of the most successful organizations in Kosovo, constantly growing. We have achieved the success through professionalism, creativity and teamwork. We constantly seek talented people to join us in our work. This time, we announce the vacancy for:
Mediation Engineer
Who are we?
YOUNG
71% of staff is in age group from 21- 40 years;
SKILLED & EAGER TO LEARN
50% of employees received external trainings and certifications this year;
PROMOTION & DEVELOPMENT
89% of Heads of Units were hired internally;
LOYAL & ENGAGED
More than 60% of staff is with IPKO for 10+ years; the survey index shows that we have capable and empowered employees to perform their job. The evaluations show employee engagement high above average;
What we offer?
Competitive Salary with the Local Labor Market;
Effective Training and Development Strategy for all the employees;
Employee Wellbeing Program;
Comprehensive Health Insurance Coverage;
Stronger bonds in our teams through our team building activities;
We help raise employee morale through various forms of rewards;
Flexible working hours during the week;
The opportunity to leave the work schedule earlier on Friday;
2 days remotely (Work from home);
Mobile Benefits (MIN in IPKO, MIN to other operators, SMS to all operators, Mobile Internet for Kosovo, Mobile internet by region, Additional Loan Amount);
Staff Internet, DTV and Telephony Services free of charge;
Additions in the amount of 0.5% of the GROSS monthly basic salary for each year of work experience;
Gross value addition for food allowance in each days of participation in work.
What we expect from you:
Perform regular health checks and preventive maintenance as per vendor guidelines and industry best practices.
Troubleshoot and resolve mediation-related issues and trouble tickets (issues are relatively rare on the platform).
Implement and maintain proper monitoring and alarming mechanisms for both the application and infrastructure layers.
Ensure continuous support for existing mediation flows and resolve any performance or data integrity concerns.
Conduct preventive maintenance activities to minimize the risk of failures and service degradation.
Develop new mediation flows to meet evolving business and operational requirements.
Modify and optimize existing mediation workflows as needed.
Participate in project meetings where mediation platform input and development work are required.
Implement configuration changes based on business or operational demands.
Perform other development and enhancement tasks based on business and operational needs.
Conduct training sessions for end-users and support staff to enhance their understanding of SAP CI.
Monitor system performance and optimize configurations to ensure efficient billing processes.
Implement best practices to enhance the scalability and reliability of SAP CI solutions.
What you will need:
Bachelor’s degree in Computer Science, Telecommunications, or a related field.
Minimum of 3 years of experience working with mediation systems within a telecommunications environment.
Experience with both support and development tasks within a mediation platform.
Strong experience with mediation platforms, including data collection, enrichment, transformation, and distribution.
Understanding of telecom network data processing, including Call Detail Records (CDRs) and Event Detail Records (EDRs).
Proficiency in mediation system monitoring, alerting, and troubleshooting best practices.
Experience with scripting languages (e.g., Python, Shell, Perl) for automation and data processing.
Knowledge of system integration concepts, including API-based interactions and file-based data exchange.
Familiarity with network protocols (FTP, SFTP, HTTP, REST) and data formats (XML, JSON, CSV).
Understanding of database management (SQL/NoSQL) for data validation and reporting.
Intermediary knowledge of C/C++ and Java for developing mediation-related functionalities and optimizing performance.
The successful applicant will join a friendly and professional team, where you will expand your knowledge and grow with the company.
